Carpet Cleaning SE11 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning SE11 provides carpet and related cleaning services within the SE11 area and surrounding locations. By making a booking or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, company or organisation that requests or receives services from Carpet Cleaning SE11.
Company means Carpet Cleaning SE11, the provider of the services.
Services means carpet cleaning and any related or additional cleaning services that the Company agrees to provide to the Client.
Premises means the property or location where the Services are to be carried out.
Operative means an employee, contractor or representative of the Company who performs the Services.
2. Scope of Services
The Company provides professional carpet cleaning and related services within SE11 and nearby areas. The exact scope of the Services will be agreed with the Client at the time of booking and may include, but is not limited to, carpet cleaning, rug cleaning, upholstery cleaning, stain treatment and deodorising.
All Services are subject to availability. The Company reserves the right to decline a booking where it is unable to provide suitably trained operatives, equipment or materials at the requested time.
3. Booking Process
Bookings may be made by the Client through the Company’s chosen communication methods. At the time of booking, the Client will be asked to provide accurate details, including the address of the Premises, type and size of areas to be cleaned, any known stains or damage, access information, and any parking restrictions.
The Company may provide an estimate based on the information supplied by the Client. The Company reserves the right to adjust the quoted price on site if the information provided was incomplete or inaccurate, or if the actual condition or size of the carpets or areas differs materially from the description.
A booking is only confirmed when the Company notifies the Client of its acceptance and, where applicable, when any required deposit has been received by the Company.
4. Client Obligations
The Client agrees to ensure that the Premises are accessible at the agreed time and that there is adequate lighting, hot water and electrical power for the Operatives to carry out the Services safely and effectively.
The Client shall provide clear access to the areas to be cleaned and remove any fragile, valuable or easily damaged items from the vicinity. The Company will not be responsible for items left in the work area that are not removed by the Client.
The Client is responsible for providing accurate information regarding stains, spillages, existing damage, or issues such as shrinkage, colour fading, or loose fittings. Failure to disclose such information may limit the Company’s ability to achieve the expected results and may impact liability.
5. Pricing, Estimates and Quotations
All prices are provided in advance of the service and are based on information supplied by the Client or from an on-site inspection where applicable. Unless expressly stated otherwise, prices include labour, standard cleaning materials and the use of necessary equipment.
Estimates given without an on-site inspection are not binding and may be adjusted based on the actual work required. Any change to the price will be communicated to the Client before work commences or continues beyond the originally anticipated scope.
Additional services requested by the Client on site that were not included in the initial booking will be charged at the Company’s current rates, subject to the Client’s approval.
6. Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the Services on the day of service.
The Company may require a deposit to secure a booking. Any deposit requirements will be notified to the Client before confirmation of the booking. Deposits may be non-refundable in accordance with the cancellation provisions set out in these Terms and Conditions.
Accepted methods of payment will be communicated by the Company and may include card payments, bank transfers or other lawful means. The Client must ensure that cleared funds are received in accordance with the agreed payment terms.
In the case of late payment, the Company reserves the right to charge interest on overdue sums and to recover any reasonable costs incurred in the collection of outstanding amounts.
7. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company reasonable notice via its usual communication methods. The minimum notice period will be confirmed at the time of booking but is generally at least 24 hours before the scheduled start time.
If the Client cancels or reschedules a booking with less than the required notice period, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the booked Services, particularly where the Company is unable to reallocate the time slot.
In the event that the Client is not present at the Premises at the agreed time or the Operatives cannot gain access, this may be treated as a late cancellation and the Company may charge the Client in accordance with its cancellation policy.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, transport issues, equipment failure, staff illness or other operational reasons. In such cases, the Company will offer an alternative appointment. The Company will not be liable for any loss or inconvenience arising from such cancellations, other than the return of any pre-paid amounts for services not provided.
8. Performance of the Services
The Company will perform the Services with reasonable skill and care and in accordance with industry standards for carpet and upholstery cleaning. However, results may vary depending on the age, condition, type of fabric or fibres, pre-existing damage and the nature of stains.
The Company does not guarantee that all stains, marks or odours can be removed. Certain stains may be permanent and some odours may persist despite treatment. Any such limitations will not constitute a failure of the Company to perform the Services with reasonable care and skill.
Where staining or damage is discovered during the cleaning process that was not reasonably apparent beforehand, the Operatives may advise the Client and, if appropriate, amend the cleaning method. The Client acknowledges that additional risks may arise when treating heavily soiled or damaged carpets and that the Company shall not be liable for reasonable damage resulting from attempts to improve pre-existing conditions where the Client has requested such attempts.
9. Health, Safety and Access
The Company will take reasonable steps to ensure that the Services are carried out safely and in compliance with applicable health and safety regulations.
The Client must inform the Company of any health and safety risks at the Premises, including but not limited to loose flooring, hazardous materials, restricted access, or issues with electrical supply or water.
The Client is responsible for providing suitable parking or access arrangements for the Operatives and equipment. Any parking charges, congestion charges or similar costs incurred in providing the Services may be added to the final invoice.
10. Waste and Environmental Regulations
The Company conducts its operations in accordance with applicable environmental and waste regulations. Any waste generated as a result of the Services, including extracted liquids and residues, will be managed responsibly in line with relevant legal requirements.
Where possible, waste water will be disposed of via appropriate drainage in accordance with local regulations. The Client shall allow the Operatives to use suitable drainage facilities at the Premises where this is permitted.
The Company will not remove bulky waste items, contaminated materials or hazardous substances from the Premises unless expressly agreed and in compliance with applicable waste disposal licences and regulations. The Client remains responsible for the proper disposal of any items or materials that are not included in the standard scope of the Services.
11. Damage and Liability
The Company carries out the Services using reasonable skill and care. If the Client believes that damage has been caused by the Company’s Operatives, the Client must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Services, providing full details.
The Company shall not be liable for any existing damage, wear and tear, or deterioration that becomes more apparent once cleaning has been carried out. This includes, but is not limited to, pre-existing stains, fading, discolouration, burn marks, cuts, tears, pulled threads, loose seams, or shrinkage caused by age or prior treatment.
The Company shall not be liable for damage resulting from the failure of the Client to follow advice or instructions given by the Operatives, including restrictions on walking on damp carpets or placing furniture on recently cleaned areas without suitable protection.
Except where liability cannot be limited by law, the Company’s total liability to the Client in respect of any claim arising out of or in connection with the Services shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.
The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of opportunity or loss of use, arising from the performance or non-performance of the Services.
12. Insurance
The Company maintains appropriate insurance cover for its operations, which may include public liability insurance and, where applicable, employer’s liability insurance. Details of insurance cover are available upon reasonable request.
13. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, the Client should contact the Company as soon as possible, and in any event within 48 hours of completion of the Services, providing details of the issue and supporting evidence where available.
The Company will investigate any complaint and may request access to the Premises to inspect the areas in question. Where a complaint is found to be justified, the Company may, at its discretion, re-clean the affected area, offer a partial refund, or provide another reasonable remedy.
Failure to give the Company an opportunity to rectify any alleged shortcomings may affect the Company’s ability to offer a remedy.
14. Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, severe weather, natural disasters, acts of terrorism, war, civil unrest, industrial action, transport interruptions, or failures of utilities.
15. Privacy and Personal Data
The Company collects and processes personal data provided by the Client for the purposes of arranging and delivering the Services, managing bookings, processing payments and handling enquiries or complaints.
The Company will only use the Client’s personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure. Personal data will not be shared with third parties except where necessary for the provision of the Services, to comply with legal obligations, or with the Client’s consent.
16. Amendments to Terms and Conditions
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to future bookings and, where reasonable, to ongoing services following notice to the Client. It is the Client’s responsibility to review the Terms and Conditions before making a new booking.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or representations made by the Company, whether oral or written.
